The public is encouraged to have a bigger say in how NHS services are run. The Government has made it clear that CCGs must engage with their communities and listen to what they say. Public participation is one of the key tenets of the Health and Social Care Act.
Bexley Patient Council
The patient council gives patients, the public and other stakeholders the opportunity to influence how NHS Bexley Clinical Commissioning Group develops and commissions services.
Its members come from a variety of backgrounds and professions including the community and voluntary sector and meet once a month.
It is a sub-group of NHS Bexley Clinical Commissioning Group's governing body and has one representative on the body who acts as an observer.
It was one of the first patient council’s established by a CCG in London.
Patient Participation Groups (PPGs)
PPGs are groups of patients interested in health and healthcare issues, who want to get involved with and support the running of their local GP practice.
- Engaging with seldom heard groups
- Mystery shopper
- Intergenerational project
- Engaging with young people (health jury, youth parliament)
- Engaging with older people (pensioner’s forum, older people’s day and other events)
- Presentations/attendance at community and voluntary sector forums and groups
- Attending events, annual general meetings, forums and consultations
Freedom of Information
The Freedom of Information Act gives you the right to ask the NHS for any recorded information they have on any subject.
Anyone can make a request with no restriction on your age, nationality or where you live. If you ask for personal information about yourself, it will be handled as part of the Data Protection Act.
Recorded information includes printed documents, computer files, letters, emails, photographs, and sound or video recordings.
Queries and complaints
Bexley CCG wants to provide the best possible service for its patients. If you have any queries the CCG is here to help. For information, contact the patient experience team on 0800 3289712.