The CCG places great priority on knowing what patients think of the services it commissions. The CCG’s patient experience team works with patients and patient groups to get information on the experiences, good and bad, that Bexley residents have of local healthcare services.
Call the patient experience team from Monday to Friday 9am to 5pm on free phone 0800 328 9712.
Not happy with the service you received?
NHS Bexley Clinical Commissioning Group is committed to offering the best possible care to the community we serve. However, sometimes things do go wrong and you may be unhappy with the treatment you, or a member of your family, has received.
We take all complaints very seriously and our dedicated team will respond to you as quickly as possible.
Making a complaint
The procedures for making complaints to the NHS changed on 1 April 2013.
Complaints about primary care services (including GP, dental, pharmacy and optical) may be referred directly to the service provider or to NHS England on 0300 311 2233 or email: firstname.lastname@example.org.
Complaints about hospital, mental health or community trust services may be referred directly to the service provider; for Bexley patients the most common providers, with their contacts are:
- Queen Elizabeth Hospital – email@example.com or 020 8836 4540
- Lewisham Hospital - firstname.lastname@example.org or 020 8333 3355
- Queen Mary’s Hospital – email@example.com or 020 8308 5449
- Princess Royal University Hospital – firstname.lastname@example.org or 020 3299 3209
- Darent Valley Hospital – email@example.com or 01322 428436
- Oxleas NHS Foundation Trust for mental health and community services
– firstname.lastname@example.org or 01322 625751.
Complaints can be made to NHS Bexley CCG, as the commissioner of the service, via the CCG patient experience team at email@example.com or on free phone 0800 328 9712.
Complaints about Bexley CCG or a commissioning decision should be referred to the CCG patient experience team at firstname.lastname@example.org
Advocacy For All also supports people to make a complaint about services commissioned or provided by the NHS. For more information, call 020 8269 8692, email email@example.com or visit Advocacy For All website.Further information can also be found on the NHS choices website.
Accessible Information Standard
Continuing healthcare services want to improve how they communicate with patients and carers and will provide communications assistance where necessary in line with the Accessible Information Standard (AIS). Patients and family members are asked to contact the continuing healthcare team if they require information in a different format or communication support such as braille, large print, easy-read or British Sign Language.
For more information on the AIS, please visit the NHS England website.