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Patient experience

The CCG places great priority on knowing what patients think of the services it commissions. The CCG’s patient experience team works with patients and patient groups to get information on the experiences, good and bad, that Bexley residents have of local healthcare services.

Call the patient experience team from Monday to Friday 9am to 5pm on free phone 0800 328 9712.

 

Not happy with the service you received?


NHS Bexley Clinical Commissioning Group is committed to offering the best possible care to the community we serve. However, sometimes things do go wrong and you may be unhappy with the treatment you, or a member of your family, has received. 
 
We take all complaints very seriously and our dedicated team will respond to you as quickly as possible.

Making a complaint


The procedures for making complaints to the NHS changed on 1 April 2013.

C
omplaints about primary care services (including GP, dental, pharmacy and optical) may be referred directly to the service provider or to NHS England on 0300 311 2233 or email: england.contactus@nhs.net.


Complaints about hospital, mental health or community trust services may be referred directly to the service provider; for Bexley patients the most common providers, with their contacts are:

Complaints can be made to NHS Bexley CCG, as the commissioner of the service, via the CCG patient experience team at bexccg.contactus@nhs.net or on free phone 0800 328 9712.

Complaints about Bexley CCG or a commissioning decision should be referred to the CCG patient experience team at bexccg.contactus@nhs.net  

Advocacy For All also supports people to make a complaint about services commissioned or provided by the NHS. For more information, call 020 8269 8692, email bexleynhscomplaints@advocacyforall.org.uk or visit Advocacy For All website.Further information can also be found on the NHS choices website.

 

Accessible Information Standard

Continuing healthcare services want to improve how they communicate with patients and carers and will provide communications assistance where necessary in line with the Accessible Information Standard (AIS). Patients and family members are asked to contact the continuing healthcare team if they require information in a different format or communication support such as braille, large print, easy-read or British Sign Language.

For more information on the AIS, please visit the NHS England website.

 

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