mystery shopper

Become a mystery shopper


Would you like to help improve local health services? Are you a patient, service user or carer, and 18 or over?  If so, this could be an opportunity for you.

NHS Bexley CCG has a mystery shopper scheme. As part of our commitment to improve the patient experience we want to recruit patients, service users and carers to be mystery shoppers – by telling us of your experience you could be helping to improve local healthcare services.

Mystery shopping is a way of assessing user experience of healthcare services by getting feedback from patients, service users or carers.

As a mystery shopper you will have the opportunity to attend healthcare events, find out about how we use your feedback and as a result, see where changes have been made.

Becoming a mystery shopper gives you the chance to be actively involved in shaping local health services by providing feedback on your experiences.  It might also offer you the following opportunities:

  • Gain new skills, knowledge and experience
  • Develop existing skills and knowledge
  • Inform the development of Bexley mystery shopper programme
  • Make a difference to your community

To find out more, download a mystery shopper scheme leaflet from the left hand menu or alternatively speak to a member of the patient experience team on 0800 328 9712.

To join the mystery shopper scheme use the on line application form in the left hand menu or download a paper version.

To give us feedback of your recent experience of a local healthcare service, good or bad, please complete the on line feedback form in the left hand menu or download a paper version.