Become a mystery shopper
Would you like to help improve local health services? Are you a patient, service user or carer, and 18 or over? If so, this could be an opportunity for you.
NHS Bexley CCG has a mystery shopper scheme. As part of our commitment to improve the patient experience we want to recruit patients, service users and carers to be mystery shoppers – by telling us of your experience you could be helping to improve local healthcare services.
Mystery shopping is a way of assessing user experience of healthcare services by getting feedback from patients, service users or carers.
As a mystery shopper you will have the opportunity to attend healthcare events, find out about how we use your feedback and as a result, see where changes have been made.
Becoming a mystery shopper gives you the chance to be actively involved in shaping local health services by providing feedback on your experiences. It might also offer you the following opportunities:
- Gain new skills, knowledge and experience
- Develop existing skills and knowledge
- Inform the development of Bexley mystery shopper programme
- Make a difference to your community
To find out more, download a mystery shopper scheme leaflet from the left hand menu or alternatively speak to a member of the patient experience team on 0800 328 9712.
To join the mystery shopper scheme use the on line application form in the left hand menu or download a paper version.
To give us feedback of your recent experience of a local healthcare service, good or bad, please complete the on line feedback form in the left hand menu or download a paper version.