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Become a mystery shopper

Have you seen great service from a healthcare professional in Bexley and wished you could share your experience with someone else?

Do you ever find yourself thinking that local healthcare services could be even better if only someone knew what patients really think of a service?

Well, now you can have your say: join the mystery shopper scheme in Bexley today. Click here to sign up.

Becoming a mystery shopper allows local residents – whether a patient or carer – to have their say about the way healthcare services are planned, used and delivered in Bexley. Since the launch of the scheme in July 2014, hundreds of local people have registered to take advantage of the mystery shopper service – and as a result, have seen at first-hand the difference their views can make.

Why you should become a mystery shopper

Being a registered mystery shopper doesn’t just give you the chance to be actively involved in shaping local health services.  Being part of the scheme can also help you to gain new skills, knowledge and experience and meet other local people with a similar interest in improving our local community.

Each year the CCG also holds an annual mystery shopper awards event, at which registered mystery shoppers are welcome to attend.

NHS Bexley CGG mystery shopper 2017 event

Joining the mystery shopper scheme is easy

Now we know just how well the mystery shopper scheme can work for local people, NHS Bexley CCG would like to invite more people to take part. The CCG has space for 2,000 people to join the scheme, so why not become part of the CCG’s mystery shopper team as soon as you can?

To join, simply:

  • Email the mystery shopper team on: bexccg.contactus@nhs.net
  • Give the CCG’s mystery shopper team a call on 0800 328 9712
  • Fill out and return the freepost application form on the left-hand side of this page

Have your say

If you are unable to join the mystery shopper scheme at this point, there is still a way you can have your say on a local service.

Simply, fill in the CCG's mystery shopper feedback form, which is available online, or to download from the menu on the left hand side of this page, or contact the mystery shopper team using the details above.

Alternatively, local residents can join the CCG's Patient Advisory Group

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