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Improving access to healthcare services when you and your family become unexpectedly injured or unwell

NHS Bexley Clinical Commissioning Group has been developing services for people with urgent but non-life threatening conditions. This can include broken bones, sprains and strains, burns and scalds and bites and stings.

Historically, when a patient has a minor injury or illness, it’s not always been easy to know where to go for help. A range of new services are set to change the way care is accessed, making it easier for you and your family to know where to go when you need healthcare advice and want to avoid unnecessary and lengthy waits at accident and emergency departments.

These new services include:

  • The Urgent Care Centre (UCC) at Queen Mary’s Hospital, Sidcup – open 24-hours a day, seven days a week
  • The Urgent Care Centre (UCC)  at Erith Hospital (opened on 1 October 2014) - open 8am to 10pm, seven days a week
  • A borough-based GP out-of-hours service
  • A GP specialising in paediatrics, supported by specialist paediatric nurses at both UCCs, will be able to treat most children who are injured or unwell
  • X-ray services are available at both UCC sites but please note that at the Erith Hospital site they are open Monday to Friday from 8.30am to 4pm and are not available at weekends. At the Queen Mary's Hospital site they are open from 8:00 am to 10pm.
  • Emergency eye-care clinic

Previously, a number of different organisations provided urgent care and out-of-hours services across the borough. The new service – provided by GP-led NHS organisation, the Hurley Group – brings these together under one NHS organisation, joining up care and providing patients with a more holistic package of care.

For more information about where to go for treatment or advice, please click here.