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NHS Online Bexley - your GP at your fingertips

 

NHS Bexley Clinical Commissioning Group (CCG) is offering people in Bexley a new way to contact their local health services via a convenient app – NHS Online Bexley.

The app is easy to use and will help patients to get the care they need faster and more directly. The app also enables patients to communicate in a new way with their GP by requesting an online consultation.

NHS Online Bexley enables patients to use their Patient Online account to manage appointments, order prescriptions and view their medical records.

 

What is the app and how does it work?

Patients registered with a Bexley GP are encouraged to download the app from the App Store or Google Play.

After downloading the app, patients select their GP practice by typing in the name of it and will be presented with three options:

 

1. Book an appointment or order prescriptions

Patients with an online services account can book an appointment or order prescriptions and view their medical records. Patients without an online account will need to create one via one of the following systems (this can be completed via the app too):

  • Patient Access (for patients registered at the Albion Surgery, Northumberland Heath Medical Centre or Lakeside Medical Centre)
  • Patient Services (if you are a patient at any other Bexley practice)


2. Get self-help advice

 

When patients are not sure where to go for health help, they can access self-help advice. This presents patients with a list of common topics to select from e.g. athletes foot and once selected, provides a range of information about this particular condition, what to do and where to go for help.

3. Need help fast? Call 111

 

The NHS 111 tab provides information about what the service provides as well as when and how to use it.

To find out more about how to use NHS Online Bexley, download the user guide from the bottom left-hand menu.

Frequently asked questions:

 

What is NHS Online?
NHS Online is a mobile app that brings together a number of digital initiatives into a single place in order to provide patients with a consistent approach when accessing health and care information; something that they both recognise and trust.

The aim of NHS Online is to align a number of apps and websites into one place to support easy patient access to NHS services.

How long will patients have access to NHS Online Bexley?
NHS Online is a pilot will run for one year from November 2017 to November 2018.

Who is this service for?
The service is available to patients aged 18 and above who are registered with the practice registered with a Bexley GP.

What if I am not registered at the practice?
If you are not registered with a GP practice, please visit http://www.nhs.uk/ to find the nearest GP practice to be able to register.

Will I still be able to speak to a clinician if I need to?
NHS Online Bexley uses an online consultation process to submit symptoms to your chosen clinician. Some symptoms may need further examination at which point the GP will respond to you with the next steps, one of which may be to have a face-to-face consultation.

What happens if I need urgent care?
If urgent care is required, the app will stop your process by ‘red flagging’ your symptoms it will then advise whether you need to see a GP urgently or attend an urgent care centre or A&E.

I have an urgent dental problem; will I still be able to use the app?
Currently, urgent dental issues are not dealt with by the app and so users with a dental problem will need to call NHS 111 or attend a dental practice to seek urgent dental care.

How quickly should the practice respond?
The website indicates that patients can expect to be contacted by the end of the next work­ing day of submitting their template (including allowing for weekends and bank holidays). At the point of submission, the website will give the patient an exact time (6.30pm) and date by which they will receive a response from the practice. Most practices will respond to the patient on the same working day.

How will I be contacted?
Admin/reception staff should contact patients by telephone (on the phone number they enter in the template). This will be to either tell you to collect a prescription authorised by the GP, or to book a face-to-face consultation. The practice reception teams also have the opportunity to send a secure one way message to you. Occasionally, the GP may choose to telephone you directly to confirm their decision.

What happens if I am not available on the phone?
When completing an online consultation you will have the option to consent to a voicemail message being left. If you do not have a voicemail facility, a secure one-way message can be sent to instead. Practice policy must be adhered to and no clinical information left in the voicemail or message to ensure it conforms to information governance guidelines.

What happens if I have an emergency?
You will be advised to dial 999 or attend A&E. In the event that you attempt to complete the template for an emergency, you will be stopped from completing the tem­plate and asked to see urgent medical advice.

What happens if the patient completes an online consultation when the surgery is closed?
All patients with serious symptoms will be directed to seek urgent care by the system. Others will be told to expect a response by the end of the next working day. The app takes into consideration, weekends and public holidays.

What should I do if I cannot access the app due to technical issues?
The app is closely monitored so that any technical issues can be resolved as soon as possible to restore a full service. If on a rare occasion, you are unable to access the app due to technical issues with your mobile device or with the app itself, we would advise you to call NHS 111.

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