Our approach to engagement

NHS Bexley CCG strives to engage with patients, partners and residents throughout the commissioning cycle to ensure that local people have a strong voice.

We engage with our local community to:

  • identify health needs and aspirations, develop our commissioning intentions and priorities
  • design and improve services
  • to take patients’ views into account when we procure services.
  • use patients’ experience to improve safety and quality of care.

We have a strategic approach to Patient Experience and Engagement outlined in our policies and underpinned by our values.


See diagram below.

Our approach to engagement 1

By engaging with the local community we understand the needs, concerns and experiences of residents so we can better deliver the best possible health services. We understand that positive health outcomes for the people of Bexley can only be achieved if patients and local people remain at the heart of everything we do. 

Our commitment to effective two-way engagement with the public and patients is reflected at Governing Body level with a public involvement lead lay representative, and the Deputy Chair of Bexley Patient Council. 

We see effective engagement as everyone’s role within the CCG with expert advice and support provided by the Patient Experience team.

We also work across south east London with other CCGs, local authorities and providers to respond to challenges that we all face.   This is important for the successful delivery of the South east London five-year Sustainability and Transformation Plan (STP).