Patient Choice

Choice statement

 

NHS Bexley Clinical Commissioning Group (CCG) is committed to ensuring that patients are able to exercise choice of provider in accordance with their rights as set out in the NHS Constitution.

 

The CCG will work with referrers, including GPs, to ensure they are aware of patients’ right to choose and that appropriate information is available so that an informed choice can be made.

 

As set out in the NHS Constitution, patients have a number of choices concerning their care and treatment as a patient. These include:

 

  • Choice of GP and GP practice
  • Choice of where to go for your first outpatient appointment
  • Right to ask to change hospital if you have to wait longer than the maximum waiting times (18 weeks, or two weeks to see a specialist for cancer)
  • Choice of who carries out a specialist test
  • Choice of maternity services
  • Choice of community services
  • Choice to take part in health research

 

Community services and choice

 

The CCG commissions a number of services that deliver care for patients, some are provided in hospital and others in the community. 

 

Choice does not apply where a community service is available. Patients will be referred to a specific provider for the service in question and will not be able to choose to access services from another provider. 

 

The CCG’s choice commitments

 

The CCG has a duty to enable patients to make choices, and to promote their involvement in decisions in respect of their care and treatment. The CCG does this by ensuring it meets the commitments in the NHS Choice Framework, which sets out the choices available to patients; and where there are exclusions. The framework explains:

 

  • when patients have choices about their healthcare
  • where to get more information to help patients choose
  • how to complain if patients are not offered a choice

 

In some circumstances there is a legal right to choice, and patients must be given these choices by law, in other circumstances there is not a legal right to choice, but the CCG is committed to patients being offered choice about their care, based on what is available locally. 

 

Read more about choice in the NHS by visiting the NHS website.

These are not the only choices patients can make. There are choices in lifestyle, decisions about treatment, and even the way in which patients interact with doctors and other health professionals that can all affect someone’s health.

 

To get the full benefit of the health service it is essential to give careful consideration to these other choices too.

 

The NHS website helps patients in this area by providing tools and information. The resources include:

 

 

Feedback, queries or complaints

 

If patients have a positive or negative experience or feel their choices and options were not explained clearly, please contact the patient experience team at bexccg.contactus@nhs.net. This information helps the CCG to review services and can help other people when they are making their choices.

 

If patients do not feel that they have been offered the choices outlined in this statement, in most cases it might be helpful to speak to the healthcare professional responsible in the first instance.

 

However, if a patient does not feel comfortable doing this or is unsatisfied with the outcome of this conversation, they may wish to discuss their situation/complaint further – contact us at bexccg.contactus@nhs.net. Also, details of how to contact NHS England or NHS Improvement are set out in Section 13 of The NHS Choice Framework.

 

Feedback