Delivering and monitoring quality and safety

 

As commissioners we are responsible for meeting the needs of people through commissioning high quality services.  Ensuring that patients receive high quality care relies on a complex set of interconnected roles, responsibilities and relationships between professionals, provider organisations, commissioners, system and professional regulators and other national bodies including the Department of Health.   The system’s collective objectives in relation to quality are to:

 

  • Ensure that the essential standards of quality and safety are maintained
  • Drive continuous improvement in quality and outcomes

It is the responsibility of our Governing Body to create a culture within the organisation that enables clinicians to work at their best and to have in place arrangements for measuring and monitoring quality and for escalating issues.  We work hard to put quality at the heart of everything that we do. 

 

Our Quality and Safety Sub Committee meets bi-monthly and reports to our Governing Body.  It is chaired by a GP/ Clinical Lead and membership includes lay members, clinicians, executives and Healthwatch.

Providers are often invited to attend these meetings to present and lead discussions on projects and areas of work.  For example the Chief Nurse from Lewisham and Greenwich NHS Trust attended in January 2020 to talk about the work they have been doing to prepare for a CQC review.

 

Agenda items regularly include a focus on patient experience and involvement; we also produce an annual report which includes a review of how our main providers are meeting their statutory obligations in relation to patient experience.  You can read this report here (see appendix I). 

 

Our Equality, patient experience and engagement committee (EPEC) received a presentation from Darent Valley Hospital in January 2020, this enabled both commissioners and patient champions to gain assurance of their actions to engage and involve patients. You can find a copy of this presentation here.

 

Patient experience and involvement is also reviewed and monitored through Clinical Quality Review Group meetings which take place with local hospitals and the CCG.  Quarterly patient experience data including complaints and engagement information is discussed and helps us to evaluate how services are performing and establish any areas where we need to concentrate as commissioners to ensure that services are meeting the needs of patients.

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