From 1 April 2020, this website will not be updated.
For the latest local health and care information, visit
On 1 April 2020, NHS South East London Clinical Commissioning Group (CCG) was established. The new CCG is made up of the previous six south east London CCGs in Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark. Information that has been held previously by those six CCGs transferred to the new CCG on 1 April 2020. The new CCG will become the new controller for the data held by the superseded organisations. If you have any further questions about the use of data by NHS SEL CCG, please contact

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Become a mystery shopper

Have you seen great service from a healthcare professional in Bexley and wished you could share your experience with someone else?

Do you ever find yourself thinking that local healthcare services could be even better if only someone knew what patients really think of a service?

Well, now you can have your say: join the mystery shopper scheme in Bexley today. Click here to sign up.

Becoming a mystery shopper allows local residents – whether a patient or carer – to have their say about the way healthcare services are planned, used and delivered in Bexley. Since the launch of the scheme in July 2014, hundreds of local people have registered to take advantage of the mystery shopper service – and as a result, have seen at first-hand the difference their views can make.

Why you should become a mystery shopper

Being a registered mystery shopper doesn’t just give you the chance to be actively involved in shaping local health services.  Being part of the scheme can also help you to gain new skills, knowledge and experience and meet other local people with a similar interest in improving our local community.


Linda MS AGM 2

Joining the mystery shopper scheme is easy

Now we know just how well the mystery shopper scheme can work for local people, NHS Bexley CCG would like to invite more people to take part. The CCG has space for 2,000 people to join the scheme, so why not become part of the CCG’s mystery shopper team as soon as you can?

To join, simply:

  • Email the mystery shopper team on:
  • Give the CCG’s mystery shopper team a call on 0800 328 9712
  • Fill out and return the freepost application form on the left-hand side of this page

Have your say

If you are unable to join the mystery shopper scheme at this point, there is still a way you can have your say on a local service.

Simply, fill in the CCG's mystery shopper feedback form, which is available online, or to download from the menu on the left hand side of this page, or contact the mystery shopper team using the details above.

Alternatively, local residents can join the CCG's Patient Advisory Group

Mystery Shopper 2017 Awards event 3